Frequently Asked Questions

What is Direct Consumer Pet Testing?

My Pet(s) looks healthy, Why should they get tested?

Do I have to see a veterinarian to get my pets tested?

When do I receive my results?

Are my results kept confidential?

Our Return Policy?

Our Refund Policy?

Our Cancellation Policy?

Our Delivery / Shipping?

Is Pet-Labs a certified pet diagnostic laboratory

Can the Certified Veterinary Technician that comes to the house also give vaccinations?

How can I redeem a promotional $100 Gift Card from Pet-Labs?

Can I redeem a Pet-Labs ($25, $50, or $100) Gift Card for cash?

How long do I have to use my Gift Card?

Can I combine multiple discounts or promotions?


What is Direct Consumer Pet Testing?
Simply put, it is a revolutionary concept in pet laboratory testing. With Direct Access testing at Pet-Labs, you, the consumer, can learn online about available lab tests and decide if you want your pet tested at your home, and your convenience, rather than having to make an appointment and take your pet to your veterinarian's office. At Pet-Labs, our trained staff of certified veterinary technicians can assist you in selecting the appropriate tests for your pet. Call Pet-Labs today toll free at 866-9-PET-LAB and arrange your at-home pet testing!

My Pet(s) looks healthy, Why should they get tested?
Because many serious medical conditions such as heart, liver, and kidney disorders, plus other conditions such as diabetes and thyroid dysfunction, can exist without noticeable symptoms for years. Some pets may be carriers of hereditary diseases that donít show signs until it may be too late. Early detection is your best defense. A simple blood test can indicate what is happening in your pet's body, and that information will assist you to reverse potential problems. Healthy pet testing lets you establish a baseline of normal ranges for your pet, and helps when deciding which future tests might be needed or monitored.

Do I have to see a veterinarian to get my pets tested?
More and more consumers are realizing that they are able to take more control of their pet's health. Pet-Labs consumer testing programs offer greater participation in decisions for your pet's healthcare. Veterinarians sometimes refer clients to Pet-Labs for this very reason. They know Pet-Labs offers you the same veterinary labs that veterinarians and animal hospitals use, which are certified and regulated by the appropriate governmental agencies.

When do I receive my results?
Pet laboratory testing is a surprisingly fast process; remember you are going directly to the source. You can expect to receive the results within just three to five days after your pet's blood is drawn. Need a faster response? Email Pet-Labs at info@PetLabsMD.com to check the status of your report.

Are my results kept confidential?
We respect your privacy and will always maintain confidentiality. You are the only one who receives the results unless you specifically direct us otherwise. Not even your pet insurance company will obtain results from Pet-Labs and/or its associates unless you direct us to do so. For more information about how we protect your privacy, visit our privacy policy page. Pet-Labs takes extraordinary steps to keep your name and other identifying information out of any report. This is our mission, our goal, and our promise to you.

Our Return Policy?
Pet-Labs provides lab testing services so a return policy is not applicable to our company.

Our Refund Policy?
A partial refund is available up to 7 days from purchase date. After that date no refund is available.

Our Cancellation Policy?
Pet-Labs provides a same day cancellation order policy. After that time, our shipping and veterinary costs will be deducted from the order and the balance will be processed within 30 days.

Our Delivery / Shipping?
Pet-Labs ships to clients in the U.S.A. except where excluded at $9.99 for US domestic shipping or $19.99 for international or non-continental US shipping

Is Pet-Labs a certified pet diagnostic laboratory
Pet-Labs provides services thru a network of affiliate laboratories who are all certified by the Federal and State Governments.

Can the Certified Veterinary Technician that comes to the house also give vaccinations?
NO! the certified technician is only there to draw blood for the appropriate tests and is not licensed to treat, diagnose, give medical advice, or administer vaccinations.

How can I redeem a promotional $100 Gift Card from Pet-Labs?
FREE promotional $100 Gift Cards can be applied to any purchases above $199. Contact US at info@PetLabsMD.com for additional redemtion options.

Can I redeem a Pet-Labs ($25, $50, or $100) Gift Card for cash?
Pet-Labs Gift Card's can only be applied to laboratory purchases only; except when required by state and federal laws.

How long do I have to use my Gift Card?
Pet-Labs Gift Card's should be redeemed within 12 months of purchase; except when required by state and federal laws.

Can I combine multiple discounts or promotions?
NO! Only #1 discount or promotion can be applied per purchase order


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100% Private and Secure

You can order tests on Pet-Labs with confidence! We maintain the highest levels of privacy and security. If you have questions, call us at 866-9-PET-LAB to speak with our staff today!